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Scheduling & Visits

What Are The Restrictions On Virtual Doctor's Visits?

If you are NOT a New Jersey resident, your initial visit at MorningStar Family Health Center must be in person. After the first visit, all follow up visits can be conducted by phone or virtually using our secure video channel if you choose.Please be aware that Functional Medicine is not a covered service by insurances. We also require the appropriate Informed Consent Form regarding HIPAA laws.

Practice member Portal Etiquette

Many practices limit the opportunity to move forward with your healthcare between visits. At MorningStar Family Health Center Center, we believe that there is a better approach that will allow you more timely access to ongoing care. For instance, between visits, it is sometimes beneficial to evaluate new clinical data, interact with other members of your care team, and/or make adjustments to your current protocol.

Since this service consumes a significant amount of time for members of our clinical team, it is not viable to perform it without some remuneration. In order to be able to provide the benefit, we are implementing a system that allows us to be compensated for some of the time we spend directly on your care between visits.

We feel this is a great value for most of our practice members, and our “mini-retainer” allows us to provide this service, at a discounted rate, rather than forcing you to wait for a visit which will generally require a delay to schedule and will end up generating a higher cost to you.

The mini-retainer allows us to work for your benefit sooner and in smaller time blocks that we can charge at a lower rate than an in-person visit.

If you do not wish to purchase a mini-retainer, you may opt to:
1. Pay for care between visits at a higher fee to cover the cost of charging you for each episode.
2. Wait until the next visit to continue your care.

Please note that simple clarifications and answers to very brief questions stemming from recent protocols are complimentary. Our providers and clinical staff reserve to assess appropriateness of charges. If a portal question or request is deemed by one of our staff to be too complicated or involved for a response via portal they may, at their discretion, require that the member schedule a phone, telemedicine or in person visit instead of responding via portal.

Scheduling & Cancellations

Cancellations or changes of the initial, extended, visit will be subject to forfeiture of deposit: 100 percent within 5 business days. Initial practitioner’s visits are subject to a cancellation fee of $200. MorningStar Family Health Center requires 72 hours advance notice for a change or cancellation before a follow-up appointment. If less than 72 hours in advance is provided, there will be a cancellation fee. Our cancellation fee for a practitioner follow up visit is $75.

Consultation Deposit: Due to the high volume of practice members seeking appointments with Dr. Golden-Tevald, a non-refundable appointment deposit will be required to secure a Functional Medicine consultation. If more than 30 days notice is given, the staff may use discretion in applying the deposit to an alternative date.

Billing & Insurance

We Are Not A Conventional Primary Care Physician

For many of our practice members, we can take the place of a primary care physician. Because you can message us online during business hours, we are often able to take care of acute requests. For example, prescribing an antibiotic for a minor infection such as a sinus infection.

It is important to note the following however:

  • We do not fulfill an insurance company’s requirement for an in network primary care physician as we are not in-network with any insurance plan.
  • We will make every effort to make you fully aware of any additional lab fees that may be incurred and to give you the opportunity to choose which lab tests you feel comfortable paying for.
  • We do not have a 24-hour answering service and do not take calls on weekends. If you need to be seen urgently or have a medical emergency you would need to visit an ER or urgent care center.

We Do Not Bill Insurance Companies

The cost of any services provided by MorningStar Family Health Center which are not included in the episode of care fee will be billed to you directly.

Non-MorningStar Family Health Center medical expenses such as lab tests and prescription medications may be covered by a member’s health insurance plan per that plan’s rules.

Advanced Metabolic & Functional Medicine Center will not submit a medical claim to insurance on your behalf. We cannot assist you with claim resolution for our services.

We will provide you with a detailed billing summary that you may submit to your insurance for reimbursement. There may be procedures or lab tests that are not covered depending on your plan’s rules.

About Lab Tests

  • Most lab tests ordered by a MorningStar Family Health Center physician will be billed directly to your insurance by the lab.
  • Some lab tests we offer as part of our functional medicine testing program may not be covered by insurance and in these cases you will be charged a fee for a particular test by the lab or through MorningStar Family Health Center.
  • The specific tests ordered will be personalized to you based on your initial evaluation with an MorningStar Family Health Center doctor and may include blood saliva urine or stool testing.
  • We will make every effort to make you fully aware of any additional lab fees that may be incurred and to give you the opportunity to choose which lab tests you feel comfortable paying for.
  • You are under no obligation to purchase any specialty testing.
  • Should any lab results indicate you may need further testing you will be directed to continue your care with your primary care physician or a relevant specialist, or should you choose you may continue to work with your MorningStar Family Health Center physician.
  • At home test kits: If a lab test kit is mailed to you by MorningStar Family Health Center, you will be charged the day the kit is mailed.
  • If your particular insurance company only pays for blood work done at a particular lab facility like LabCorp, you must inform us of this in advance of having blood work done. Most insurance plans cover labs done by major national labs.

1. Do the clinicians treat children and men as well as women?

Yes! We do full service outpractice member family practice including care of men, women and teens age 8 and over. Our clinical staff includes 2 board Certified Family Physicians and one Family Nurse Practitioner.

2. How long before I can get an appointment?

For urgent visits, we strive to see you that day or the next with the first available clinician. Non-urgent visits are scheduled with your personal physician or Nurse Practitioner within several weeks, subject to your availability.

3. What are your hours?

Staff is available to take your call 8:30 AM – 5:00 PM Monday to Friday, see the contact page for more details.

4. Do you take my insurance?

We are an out-of-network provider for all insurance plans as of June 1, 2015. We can give you a detailed receipt of medical services you receive when you are seen in the office or on a virtual visit. You can submit that for reimbursement under the out-of-network provisions of your plan if you wish. You can also save it as a record of medical expense.

5. Can I get a PAP and physical done?

Yes! We do PAP tests and routine physicals. Women’s health problems such as PMS, irregular cycles, ovarian cysts, infertility, perimenopause, recurrent miscarriage, pelvic pain and post-partum depression are addressed in a way that cooperates with a woman’s body and is never suppressive or destructive of her fertility. As family practitioners, we do not do surgery, but we have relationships with excellent surgeons for referral if surgery is needed.

We recommend an annual preventive exam for men, women and children to review their health status and see if there is anything that should be done or continued to maintain or improve your health status. 

6. Do the clinicians treat hormonal problems? Do you prescribe Bioidentical Hormones?

Yes, NaPro TECHNOLOGY is the name for this method of cooperative evaluation and treatment. When hormones are needed, we only use bio-identical hormones. There are many FDA approved forms of these, although some may need to be compounded for your individual situation.

7. What is NaPro TECHNOLOGY?

NaPro TECHNOLOGY is a new women’s health science, developed at the Saint Paul VI Institute for the Study of Human Reproduction in Omaha, Nebraska. 50 years of research has culminated in the development of this system of evaluation and treatment that cooperates with a woman’s reproductive system. The Creighton Model FertilityCare System is the method of observing and charting biomarkers of the fertility cycle. This information is the basis of evaluation and treatment in NaPro TECHNOLOGY. We can refer you to trained teachers for CrMS called Fertility Care Practitioners.

8. How is NaPro TECHNOLOGY different from what other doctors do?

Fundamentally, NaPro is different in that it seeks to diagnose and understand the underlying problem and apply a treatment to correct that disorder as much as possible, restoring the practice member’s health as much as possible. Many popular approaches to Women’s Health and reproductive medicine are suppressive, manipulative or destructive. They may make the symptoms less troublesome, but do not cure, treat or even diagnose the underlying problem in many cases. NaPro TECHNOLOGY is also completely morally acceptable to many who find contraceptive methods of family planning, artificial reproductive technologies and in-vitro fertilization morally unacceptable.

9. What is OMT?

OMT or Osteopathic Manipulative Treatment is a method of hands-on treatment of the musculoskeletal system to reduce pain and improve function. It is often used along with medical therapy to maximize a practice member’s return to health. It is an additional area of study that D.O.’s (Doctor of Osteopathic Medicine) obtain during their clinical training.

10. What is the Creighton Model Fertility Care System?

Creighton Model is a standardized, mucus based system of observation of a woman’s biomarkers to identify times of potential fertility and natural infertility. It can be used as a method of fertility appreciation to both avoid and achieve pregnancy. It is also an excellent method to monitor and maintain gynecological health.

11. Can I get my blood drawn at the office?

We do venipuncture in the office. Sometimes for practice member convenience for early morning fasting or to time lab work with the cycle, labs will be drawn off-site at a draw site for LabCorp, Quest or BioReference Labs and the results sent to our clinicians for review.

12. Are X-Rays or Ultrasound done at the office?

We do not do x-rays, but we do some specialized pelvic ultrasound for NaPro TECHNOLOGY here at our office.

13. Do I have to be a member to join the practice?

Yes

Take The First Step Today On Your

Journey Back To Health

We understand you likely have questions about taking this important step in your health journey. Our caring practice staff is here to listen and help you explore whether MorningStar Family Health Center is the right fit for your needs. We welcome all your questions and want to ensure you feel completely comfortable before making any decisions about becoming a practice member.
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Areas Served


MorningStar Family Health Center serves practice members throughout New Jersey and Pennsylvania with options for follow-up telemedicine appointments after an inpatient appointment for practice members outside of those states.